Every question we get — answered honestly.

We're a full-service short-term rental management company. We handle pricing, guest communication, cleaning, maintenance, compliance, and payouts on behalf of property owners. You keep ownership of your property and your listings; we run the daily operations.

Miami Beach (South Beach, Mid-Beach, North Beach), Bal Harbour, Surfside, Downtown Miami, Brickell, and Coral Gables. We open new zones quarterly based on owner demand — if your neighborhood isn't listed, still reach out, we may already be considering it.

Since 2016. We were founded by two Miami Beach residents and remain independently owned. No private equity ownership, no franchise model — one team, one market, one standard.

Studios, one- to four-bedroom condos, townhouses, and single-family homes. We don't currently manage hostels, shared-room rentals, or commercial event spaces.

As of early 2026, we manage 240+ properties with a team of 22 full-time employees. That's roughly 11 properties per team member, which is intentionally low — it's how we keep response times under five minutes.

Yes — about 40% of our owners live outside Florida. That's actually the case we were built for. You get full remote visibility through the owner dashboard, and we're physically on-site whenever something needs attention.

Our in-house housekeeping team. We do not subcontract cleaning. Every turnover follows a 42-point checklist and is documented with timestamped photos before the next guest arrives.

Urgent issues (AC, plumbing, lock failures, internet) get a same-day response. Non-urgent repairs are typically scheduled within 48 hours. Our in-house handyman handles most small fixes on the first visit.

No. Parts, labor, and cleaning are passed through to you at cost. There is no markup — not on cleaning, not on repairs, not on supplies. Our only revenue is the management fee.

We maintain a linen inventory for each property with hotel-grade quality standards. Linens are replaced on a rolling basis as they wear out. Consumables (toiletries, paper goods, coffee) are restocked between guests and billed at cost.

Signature and Elite plan properties get bi-weekly inspections with photo reports. Essential plan properties get a monthly inspection. All inspections include a full walkthrough and a written summary.

We document the damage with photos and a written report, file a claim through the platform's damage protection or your insurance (whichever applies), and follow up until the claim is resolved. If it's a small item, we replace it and bill the guest directly.

Yes. Miami Beach requires a Business Tax Receipt (BTR), a Certificate of Use, and registration with the Florida Department of Revenue. Enforcement is real — unlicensed operators get fined. We handle all filings for you as part of our service.

We do. Miami-Dade County charges 6% tourist tax plus 7% Florida state sales tax on short-term stays under 6 months. We collect it from guests, remit it to the correct authorities, and provide you with documentation for your tax filing.

If your HOA prohibits rentals under 30 days, we can still help — but only with longer-term (30+ day) corporate housing or seasonal rentals. We'll tell you honestly during the discovery call if your property qualifies for short-term rental at all.

Yes. Coastal Haven carries $2M general liability and $1M professional errors and omissions coverage. This is separate from your property insurance policy, which we recommend you keep active and tailored for short-term rental use.

We provide monthly and annual statements formatted for IRS Schedule E and 1099 reporting. We don't act as your CPA, but everything you need for your accountant is in your dashboard and included with your year-end packet.

We monitor regulatory changes monthly and notify affected owners immediately. If a change impacts your property's ability to operate short-term, we'll walk you through the options — longer-term stays, legal challenges, or a managed exit — with no pressure either way.

Under five minutes on average, 24 hours a day. Inquiries are handled by our guest support desk — a real person in Miami Beach, not a chatbot or overseas call center.

Yes. Every booking is screened for ID verification, prior review history, and platform account age. We decline bookings that show red flags — our owners lose less than 0.4% of bookings to damages, compared to the industry average of 2–3%.

If the review violates platform policy (personal information, discrimination, retribution), we file a dispute. If it's a legitimate complaint, we respond professionally, correct the issue, and follow up with the guest to see if they'll update the review. Since 2022, we've successfully revised 68% of disputed reviews.

Yes. From your owner dashboard, you can block any dates you want — for personal use, maintenance, or anything else. You can also blacklist specific guests permanently. No fees on blocked dates.

English, Spanish, Portuguese, French, German, and Hebrew. Miami's guest mix is heavily international, so this covers about 97% of our inbound inquiries natively.

Yes. Every property gets a custom digital guidebook with wifi, parking, check-in/check-out, appliance instructions, and personalized local recommendations. Guests access it via a link sent 24 hours before arrival.