HVAC & Cooling
AC repairs, compressor replacement, filter service, thermostat issues, duct cleaning.
Maintenance & Repairs
Same-day repairs. No markup. Ever.
A broken AC in July is not a maintenance issue — it’s an emergency that becomes a one-star review in twenty minutes. Our in-house technicians and vetted contractors are dispatched within hours, and we pass through parts at cost.
0%
Markup on parts
Same day
Urgent dispatch
Why we built this differently
Most managers make money on your repairs. We don’t.
The typical management model marks up maintenance 15–25%. That creates a quiet incentive to let things break more often, and to charge the owner for the fix. We think that’s wrong, and we built our maintenance operation to eliminate the incentive entirely.
Our in-house handyman handles roughly 60% of tickets. For specialized work — HVAC, plumbing, electrical, pool — we dispatch vetted local contractors at their direct invoice rate, with no markup on parts or labor. You pay what we pay, plus nothing.
- ✓Zero markup on parts or labor — ever
- ✓In-house handyman handles ~60% of tickets
- ✓Same-day dispatch for urgent issues
- ✓Every invoice attached to your monthly statement
Response tiers
Not every issue is an emergency. We price and dispatch accordingly.
Three tiers, each with a defined response window, cost structure, and escalation path. Click a tier to see examples and SLA details.
Live dispatcher
What a maintenance shift actually looks like.
A rolling sample of tickets our dispatch team is handling right now. Rotates every few seconds — no guest names, no property addresses.
Live · Miami Beach dispatch
Open tickets
18
Technicians on shift
6
Avg. on-site time
47 min
- 02:47 Urgent AC compressor failure · Mid-Beach 2BR Tech: M. Ortiz En route
- 03:12 Priority Dishwasher leak · South Beach studio Tech: J. Patel On site
- 04:08 Urgent Entry lock unresponsive · Bal Harbour condo Tech: A. Rivera Resolved · 38 min
- 05:15 Routine Caulking refresh · Surfside home Tech: L. Chen Scheduled
- 06:22 Priority Water heater pressure valve · Coral Gables unit Tech: R. Nunez En route
- 07:04 Routine Guest door handle loose · Brickell 1BR Tech: M. Ortiz Scheduled
- 07:38 Urgent Ceiling leak from upstairs unit · North Beach 3BR Tech: J. Patel On site
All tickets are logged to the owner dashboard in real time with photos, invoices, and status.
Service categories
Twelve trades. One dispatch line.
We coordinate all of the following in-house or through vetted, insured contractors. You never talk to a vendor directly.
Plumbing
Leaks, clogs, water heaters, toilet repairs, shower and faucet replacement.
Electrical
Outlet and switch repairs, breaker issues, lighting replacement, surge protection.
Locks & Access
Smart-lock reprogramming, key replacement, door hardware, intercom systems.
Carpentry & Doors
Door adjustments, cabinet repairs, drywall patching, trim and baseboard repair.
Painting & Finishing
Touch-ups, full-room repaints, wall repair, cabinet refinishing between seasons.
Pool & Spa
Chemistry balancing, equipment repairs, heater service, tile and coping repairs.
Landscaping
Lawn care, irrigation repairs, palm trimming, pressure washing, seasonal planting.
Appliance Repair
Washer, dryer, dishwasher, refrigerator, oven, microwave — repair or replace.
Internet & Cable
Wifi optimization, router replacement, cable troubleshooting, mesh network setup.
Windows & Screens
Window repairs, screen replacement, glass replacement, storm shutter service.
Deep Cleaning
Carpet and upholstery, air vents, appliance interiors, post-renovation cleanup.
Preventive calendar
Most repairs are preventable. So we prevent them.
Every managed property runs on a 12-month preventive maintenance schedule. Click any season to see what’s checked, when, and why it matters.
Vendor network
Vetted contractors, not whoever’s available.
Every contractor in our network has been through a background check, insurance verification, and a paid trial job before they touch a managed property. We don’t use marketplace apps, and we don’t use whoever answers the phone first.
-
01
Background-checked and insured
Every vendor carries active liability insurance and workers’ comp. We verify annually.
-
02
Trial job before first dispatch
New vendors complete a paid trial on one property before joining the network.
-
03
Fixed rate cards
Standard repairs have agreed rates. No verbal estimates, no surprise invoices.
-
04
Performance tracking
Every vendor is scored on response time, fix rate, and guest feedback. Underperformers are removed.
-
05
Direct invoice to you
Vendors invoice at their direct rate. You see the invoice in your dashboard, unedited.
Vendor network · current
Active vendors
42
In-house handyman
3
Avg. network tenure
4.2 years
First-visit fix rate
87%
Avg. response time
38 min
Guest complaints about techs
0.1%
Metrics updated monthly. Full vendor list available to owners on request under NDA.
Cost transparency
What a repair actually costs — with no markup.
Real examples of what owners paid last year, compared to what the industry average markup would have added.
| Repair type | Coastal Haven (at cost) | Industry avg. (with 20% markup) | Owner saves |
|---|---|---|---|
| AC compressor replacement | $1,240 | $1,488 | $248 |
| Water heater replacement | $890 | $1,068 | $178 |
| Dishwasher replacement | $620 | $744 | $124 |
| Smart-lock replacement | $285 | $342 | $57 |
| Pool pump motor | $540 | $648 | $108 |
| Full interior repaint (2BR) | $1,850 | $2,220 | $370 |
| Deep clean (post-renovation) | $380 | $456 | $76 |
| Emergency plumbing (after hours) | $450 | $540 | $90 |
Costs are representative examples from 2025 managed property invoices. Actual costs vary by property, age, and severity.
Compare
Maintenance: what most managers do vs. what we do.
The difference is not just response time — it’s the incentive structure behind every repair.
Maintenance capability
DIY
Typical manager
Coastal Haven
Urgent dispatch time
You
4–24 hours
2 hours
Overnight coverage
✕
Voicemail
Live staff
In-house handyman
✕
✕
3 on staff
Markup on parts
N/A
15–25%
0%
Markup on labor
N/A
10–20%
0%
Vendor vetting
You
Basic
Background + insured + trial
Preventive maintenance
Rarely
Annual
Quarterly
Invoice transparency
You
Summary only
Full original invoice
Owner story
What happens when maintenance stops eating your margin.
“My previous manager charged me a 20% markup on every single repair invoice. Coastal Haven sends me the contractor’s original invoice, unedited. That alone saved me over $3,000 last year.”
“AC died at 11 PM on a Saturday in July. Coastal Haven had a technician on site by 12:30 AM. The guest left a five-star review specifically about how fast it was handled. That’s the difference.”
“The preventive maintenance calendar caught a small water heater issue in April before it became a $2,400 emergency in July. That’s exactly the point of paying attention before things break.”
“I used to get five different invoices from five different contractors every month. Now it’s one statement with everything attached. Small thing, but it changed my Sundays.”
Maintenance FAQ
Questions specific to maintenance and repairs.
Everything owners ask about how we handle repairs. For general questions, see the main FAQ page.
Full FAQDo you really not mark up repairs?
Correct. Parts, labor, and contractor invoices are passed through to you at cost — no markup, no handling fee, no "administrative" line item. Our only revenue is the management fee on bookings.
What if I want to use my own contractor?
You can. If you have a plumber, electrician, or handyman you trust, we'll coordinate with them instead of dispatching one of ours. We only ask that they be insured and background-checked for guest-access purposes.
What's my approval threshold for repairs?
On the Signature plan, we pre-authorize up to $500 per incident without asking. On Elite, up to $1,000. Above those thresholds, we always contact you first — even for urgent issues, we'll present options with cost estimates.
What counts as "urgent"?
Anything that makes the property uninhabitable or unsafe for the guest: no AC in summer, no hot water, lock failure, active leak, power outage in the unit, or toilet backup. These get a 2-hour dispatch, 24/7.
Do you handle emergencies when I'm traveling?
Yes. Our 24/7 dispatch line is staffed by Miami Beach employees, not outsourced. If an emergency happens while you're away, we handle it end-to-end and notify you with the resolution, not just the problem.
Are your technicians background-checked?
Every in-house technician and every vendor in our network has been background-checked and carries active liability insurance plus workers' comp. We re-verify insurance annually and re-screen every two years.
What about damage caused by guests?
We document with photos and a written report, then file a claim through the platform's damage protection or your insurance. Guest-caused damage is billed to the guest, not to you. Our maintenance invoices only cover normal wear and tear.
Can I see what my property spends on maintenance each month?
Yes. Your owner dashboard has a maintenance tab with every ticket, invoice, and resolution. Monthly statements itemize all maintenance line-by-line with the original vendor invoice attached as a PDF.
Next step
Stop chasing contractors. Start earning more.
Book a free 20-minute consultation. We'll review your property's maintenance history, walk through our dispatch model, and send a written plan within 48 hours.
No spam. No obligation. We reply within one business day.