Leadership
Marcus Rivera
Co-founder & CEOFormer hotel operations lead at a South Beach property group. Runs commercial strategy, the performance guarantee program, and every escalation that reaches Level 4.
Our team
Twenty-two locals running 240+ properties.
Every person on this team lives within 30 minutes of the properties they manage. No remote call centers, no offshore teams, no layers of account management. Just a compact group of Miami Beach residents who do the work.
22
Team members
100%
Miami-Dade residents
Directory
Who does what.
Filter by department to see who owns which piece of your property's operation. Every person here is a full-time employee — we don't use contractors for core operations.
Leadership
Priya Anand
Co-founder & COOOwns day-to-day operations — housekeeping, maintenance dispatch, and the guest support desk. Designed the 42-point turnover checklist and the 40+ support playbooks.
Leadership
Daniel Osei
Director of RevenueBuilt and tunes our in-house dynamic pricing engine. Reviews every managed property weekly and owns the A/B testing roadmap for hero images and headlines.
Leadership
Elena Cruz
Head of ComplianceHandles BTR filings, Certificates of Use, resort tax, and everything else the City of Miami Beach and Miami-Dade County ask for. Former city licensing analyst.
Guest support
Camila Torres
Guest Support Shift LeadLeads the daytime support desk. Owns escalations from Level 1 and has authority to issue refunds up to $500 without approval. Fluent in English, Spanish, Portuguese.
Guest support
Rafael Nunez
Overnight Support LeadRuns the overnight shift — the 10 PM to 6 AM window where most managers go dark. Fluent in English and Spanish. Handles 40% of urgent tickets personally.
Guest support
Antoine Beaulieu
Guest Support AgentMontreal native, fluent in English and French. Handles our French-speaking guests — a small but meaningful slice of European winter traffic.
Guest support
Yael Ben-Ami
Guest Support AgentTel Aviv native, fluent in Hebrew and English. Handles our Hebrew-speaking guests and works the afternoon overlap shift that covers European evenings.
Guest support
Marta Silva
Guest Support AgentSão Paulo native, fluent in Portuguese, Spanish, and English. Primary point of contact for our Brazilian guest segment, which peaks every winter.
Guest support
Nicole Reyes
Guest Support AgentHandles inbound guest messages across all platforms. Trained on every playbook and is our fastest average responder — 3 minutes 42 seconds over the last quarter.
Guest support
Hannah Weber
Guest Support AgentBerlin native, fluent in German and English. Handles our German-speaking guests and covers the early-morning European shift.
Guest support
Julian Hart
Guest Support AgentOvernight desk, English only. Handles the 2 AM – 8 AM window with Rafael. Former night auditor at a Collins Avenue boutique hotel.
Operations
Miguel Ortiz
Lead In-House HandymanFifteen years of residential repair experience. Handles roughly 35% of all maintenance tickets personally — plumbing, electrical, carpentry, hardware.
Operations
Jayesh Patel
In-House HandymanSpecializes in HVAC and appliance repair. Often the first technician on an AC call — which in Miami summers is the most common emergency ticket.
Operations
Andres Rivera
Maintenance TechnicianSecond overnight technician on call. Handles lock failures, water leaks, and after-hours emergencies. Averaged 34 minutes from dispatch to on-site last quarter.
Operations
Lucia Chen
Vendor CoordinatorManages the 42-vendor network — insurance verification, rate card negotiations, performance scoring, and annual re-screening of every contractor.
Operations
Sofia Mendez
Property InspectorRuns bi-weekly inspections on Signature and Elite plan properties. Documents everything with photo reports and flags anything drifting toward failure.
Revenue & listing
Sara Ibrahim
Revenue AnalystReviews every managed property weekly against local competition and event calendars. Tunes pricing curves for the Art Basel, spring break, and holiday windows.
Revenue & listing
Thomas Lin
Listing Optimization SpecialistRuns the hero image and headline A/B testing program. Writes every listing description we publish, per platform, and audits amenity completeness quarterly.
Revenue & listing
Aisha Karim
Performance Marketing LeadRuns direct-booking marketing for owners who want to reduce platform dependency. Paid search, email retention, and repeat-guest programs.
Compliance
Rebecca Solomon
Compliance AnalystFiles BTR renewals, Certificates of Use, and monthly tax returns for every managed property. Runs the automated renewal calendar and the regulatory monitoring briefings.
Compliance
Victor Alvarez
Insurance CoordinatorFormer insurance broker. Coordinates short-term rental endorsements, reviews owner policies annually, and files claims on your behalf when incidents happen.
Housekeeping lead
Isabel Moreno
Head of HousekeepingRuns the in-house cleaning team — scheduling, quality control, linen inventory, and the 42-point turnover checklist that every property is verified against.
Plus 14 full-time housekeeping team members who aren't listed individually for privacy reasons. All are W-2 employees, not contractors.
By the numbers
Who we are, in numbers.
The metrics we track on our own team — because turnover costs the same thing it costs you: consistency.
See open roles
0
Full-time team members
0.5yr
Average tenure
0%
Miami-Dade residents
0
Languages natively spoken
0%
Annual retention rate
0wk
Paid training before first shift
How we work
Small team, high trust, no bureaucracy.
We hire slowly and pay above market. Every full-time team member gets health insurance, paid training, and a documented path to their next role. Support agents have authority to issue refunds without escalation because the alternative — waiting for approval while a guest is angry — is a worse outcome for everyone.
We don't have an HR department, an account management layer, or an offshore team. Decisions get made in a matter of hours, not weeks. If something breaks on a Saturday night, the person on call has the authority to fix it.
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01
Above-market pay
Every full-time role is paid above the local hospitality average. Retention is cheaper than recruiting.
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02
Real decision authority
Front-line staff issue refunds, approve late check-outs, and dispatch technicians without waiting for approval.
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03
Two weeks paid training
Structured onboarding before anyone answers a guest message, plus a two-week shadow period with live review.
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04
No offshoring, no outsourcing
Every operational role is a W-2 employee living in Miami-Dade County. No call centers, no gig platforms.
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05
Transparent performance
Every team member sees the same metrics the owners see. Nobody guesses at how they're being measured.
Next step
Meet the team behind your property.
Book a free 20-minute consultation. We'll walk you through who handles what, how our operation runs, and send a written projection within 48 hours.
No spam. No obligation. We reply within one business day.